34ok Privacy Policy — Your Data, Your Rights
We are committed to protecting the personal information of every player on the 34ok platform. This policy explains what we collect, why we collect it, and how you can control it.
Last updated: January 2026
1. Introduction
34ok ("we", "us", "our", or "the Platform") operates the website at https://34ok.pro and is the data controller responsible for the personal information of players who access and use our services. This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal data in connection with the operation of the 34ok online casino and sports betting platform for players based in Bangladesh.
By creating a 34ok account or continuing to use the platform, you confirm that you have read this Privacy Policy and consent to the data practices described herein. If you do not agree with this policy, you should discontinue use of the platform and contact support to request account closure.
2. Data We Collect
We collect personal information in several ways: directly from you when you register or interact with 34ok, automatically when you use the platform, and from third-party payment processors where necessary to verify transactions. The categories of personal data we collect are set out below.
Identity Data
Full name, date of birth, gender, and government-issued ID details collected during KYC verification.
Contact Data
Bangladeshi mobile phone number, email address, and any correspondence you send to 34ok support.
Financial Data
Transaction records, deposit and withdrawal history, bKash/Nagad/Rocket account references, and wallet balance data.
Gameplay Data
Bet history, game sessions, win/loss records, bonus usage, and responsible gaming tool settings.
Technical Data
IP address, device type, browser version, operating system, screen resolution, and session timestamps.
Preference Data
Language preferences, game category interests, notification settings, and marketing consent choices.
3. How We Use Your Data
We use the personal data we collect for specific, lawful purposes only. We do not sell your data to third parties under any circumstances. The primary purposes for which we process your personal data are described below.
Account Management and Service Delivery
To create and maintain your 34ok player account, process deposits and withdrawals via bKash, Nagad, and Rocket, credit bonuses, settle sports bets, and deliver the core casino and betting functionality you signed up for.
Identity Verification and Fraud Prevention
To verify your age and identity in accordance with our KYC obligations, to detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access, and to comply with applicable anti-money laundering (AML) requirements.
Customer Support and Communications
To respond to your support queries, resolve account disputes, send transactional notifications (deposit confirmations, withdrawal updates, bonus credits), and, where you have provided consent, to send promotional communications about relevant 34ok offers.
Responsible Gaming Compliance
To monitor gameplay patterns that may indicate problem gambling behaviour, to apply deposit limits or self-exclusion settings where requested, and to provide responsible gaming support in compliance with our duty of care to all 34ok players.
4. Legal Basis for Processing
We process your personal data on the following legal bases: (a) Contract performance — processing your data is necessary to provide the services you requested when you created a 34ok account; (b) Legal obligation — certain data processing is required to comply with applicable anti-money laundering, age verification, and financial reporting obligations; (c) Legitimate interests — we process technical and gameplay data to protect the security and integrity of the platform, to prevent fraud, and to improve service quality; (d) Consent — where we send marketing communications or process non-essential cookies, we do so only on the basis of your explicit consent, which you may withdraw at any time.
5. Sharing Your Data
34ok does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. We will never share your personal information beyond what is described in this policy.
There are, however, specific circumstances in which we share data with trusted parties to deliver our services. These are limited to the following categories.
Payment Processors
We share transaction-specific data with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers receive only the minimum data necessary to complete the transaction and are bound by their own privacy and data security obligations.
Game Technology Providers
Game providers such as Pragmatic Play and Evolution Gaming receive session identifiers and stake values necessary to run game rounds and calculate outcomes. They do not receive your full identity or payment details. All game providers are contractually bound to keep this data confidential and to use it only for game delivery purposes.
Legal and Regulatory Obligations
We may disclose personal data to law enforcement authorities, financial intelligence units, or other competent authorities where we are legally required to do so — for example, under anti-money laundering regulations or in response to a valid court order. We will only ever disclose the minimum data required by law and will, where legally permitted, notify you that such a disclosure has been made.
6. Cookies and Tracking Technologies
34ok uses cookies and similar browser-storage technologies to operate the platform effectively and to improve your experience. Essential cookies are required for the platform to function — they manage your login session, maintain your wallet state, and remember your language preference. These cannot be disabled without breaking core functionality. Analytics cookies collect anonymised data about how players navigate the site, which pages are most visited, and where players typically exit. This information helps us improve the platform layout and content. We do not use cookies to track your activity on third-party websites.
You can manage non-essential cookie preferences through your device browser settings. Blocking all cookies may impair your ability to log in or use the 34ok wallet. If you have specific questions about the cookies in use, please contact our support team at the email address shown in the footer of this page.
7. Data Retention
We retain your personal data for as long as your 34ok account is active and for a period after account closure as required by our legal obligations. Specifically: account registration data and identity verification documents are retained for a minimum of five years after account closure to satisfy AML record-keeping requirements; transaction data (deposit and withdrawal records) is retained for a minimum of five years; gameplay and session data is retained for two years; marketing preference data is deleted promptly upon withdrawal of consent.
Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised aggregated data (for example, statistical reports on platform usage) may be retained indefinitely as it does not constitute personal data.
8. Your Data Rights
As a 34ok player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at the email address shown in the footer of this site. We will respond to all valid requests within 30 days. We may ask you to verify your identity before processing a request.
Right of Access:You have the right to request a copy of the personal data we hold about you, including what data we have, how we use it, and who we share it with.
Right of Rectification:You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update basic contact details directly from your account settings; for identity data, please contact support.
Right to Erasure:You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where we have no other legal basis for retaining it. Note that certain data must be retained to comply with legal obligations and cannot be deleted on request.
Right to Object:You have the right to object to our processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though we may be able to demonstrate that our interests override yours in certain circumstances.
Right to Data Portability:Where we process your data by automated means on the basis of your consent or a contract, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format.
9. Data Security
34ok implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, restricted internal access controls so that only authorised personnel can access personal data on a need-to-know basis, regular security reviews of platform infrastructure, and secure data storage practices for all retained personal data.
While we take every reasonable precaution to protect your data, no internet transmission or electronic storage system is completely secure. If you become aware of any security concern related to your 34ok account — such as a suspected unauthorised login — please contact our support team immediately at the email address shown in the footer of this site.
10. Children and Minors
34ok is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. The platform is not designed for, marketed to, or intended to be used by individuals under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account.
11. Changes to This Privacy Policy
34ok reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or in-platform notification prior to the changes taking effect.
Your continued use of the 34ok platform following any update to this policy constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we protect your personal information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 34ok handles your personal data, please contact our support team at the plain-text email address shown in the footer of this page. We are committed to addressing your privacy concerns promptly and transparently. For formal data rights requests (access, erasure, rectification, portability, objection), please submit your request in writing via email, include your registered mobile number for identity verification, and allow up to 30 days for a full response.
Your Privacy Is Safe With 34ok
Now that you know how we protect your data, explore the platform with confidence. Log in to your account, check our FAQ, or learn more about 34ok.